FAQ: For International Customers

Special Information for our  customers located outside the United States:

We have been in the export-import business since 1989. We have shipped all over the world and continue to do so on a regular basis. The information below is culled from the questions we have received from customers over the years. We urge our non-USA customers to read this section before ordering.

International FAQs: These are the most commonly asked questions we receive from buyers outside the United States:

• What countries do you ship to?  We have shipped to the following countries:

Australia Austria Bahrain Belgium Bulgaria Canada Caribbean Czech Republic Denmark China England Eritrea (East Africa) Finland France French Polynesia (Papeete) Georgia (Country) Tbilisi

Germany Gibraltar Greece Hong Kong India Indonesia Ireland Israel Italy Japan Lichtenstein Luxembourg Macao Malaysia Mexico the Netherlands New Zealand Norway Okinawa (Japan)

Poland Portugal Russia/Belarus (Now Excluded) Saudi Arabia Scotland Serbia Singapore South Africa Spain Sweden Switzerland Taiwan Tasmania (Australia) United Kingdom United Arab Emirate(UAE), Dubai ...and of course all 48 continental states, Alaska, Hawaii, Guam, & Other  USA Pacific Territories of the United States

• Do you take foreign currency? (Update November 19, 2024):

Customers who purchase from us via our Etsy.com store, as well as our www.yokodana.com (Using Shopify.com Ecommerce platform), many countries can now pay us in their currency.  Otherwise, we accept only US Dollars and cash-equivalent instruments drawn in US Dollars. We have accepted in the past: International Money Order or Certified Bank Draft in US Dollars, credit card (Visa / Mastercard / American Express / Discover / JCB / Diners Card) and via PayPal.com from many countries; Please see all payment options HERE.

• What are your terms?

All orders must be pre-paid before shipping. All prices are FOB (EX WORKS): Newark, Delaware USA.

• What are shipping options for international customers?

We use United States Postal Service  as our primary method of international shipment, as well as United Parcel Service(UPS) and FedEx to Mexico and Canada.

We also have discounted international shipping rates using GlobalPost(tm) to some countries. We ship to all countries which are not prohibited by United States State Department or US Export Regulations and to destinations around the world covered by the United States Postal Service and other carriers.

For any questions, please contact us through the contact buttons on our website or send email to us at the following address (not an email link) ->: 

• What about my import duties, customs etc.?

All import, VAT, customs duties etc are the responsibility of the customer paid upon your receipt of goods in your country. Given the great difference in how countries handle import, we cannot know what your exposure will be, though we know some countries which have a history of charging customs for our goods. We recommend you email us with your specific country and concern and we'll work with you. We have extensive Export-Import experience since 1989 and know preferred terminologies for customs documents etc.

• Do you sell on consignment?

Sorry, we do not offer this.

Handy Tools for International Customers:

Convert from US measurements (distance, weight, more) to metric here

Convert Currency

Still have questions? Please contact us by webmail HERE

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